Terms of Use

This website is provided by Myriad Genetic Laboratories, Inc. (“MGL”). We take the privacy of our website users and the security of their personal information very seriously.

The purpose of this Privacy Policy is to set forth the principles governing our use of the personal information which you give to us, or we obtain about you, via the web. By using this website, or (where applicable) by registering as a user of the on-line services which we provide, you agree to our use of your information as explained below. You should read this Privacy Policy carefully. Any dispute which may arise over privacy will be subject to this policy and the laws of the State of Delaware, U.S.A.

We may change our Privacy Policy from time to time. Therefore, we ask you to check this Privacy Policy occasionally to ensure that you are aware of the most recent version, which will apply for each time you access this website while it is in force. We will notify you of any changes where we are required to do so.

Description of the information we collect and how we use it

1. Aggregate information

Just like many commercial organizations, we monitor the use of this website by collecting aggregate information through the use of cookies (see below). Typically, we collect information about the number of visitors to the website, to each web page and the originating domain name of the visitor’s Internet Service Provider. This information is used to understand the visitor’s use of the website and may be shared with other Myriad companies and with other third parties. We have no means reasonably available to us to ascertain the identity of individual users from aggregated information.

2. Personal information

If you are required to register in order to use this website (or any functionalities of this website) or to otherwise complete an on-line application form (e.g., to obtain e-mail updates), then we will ask you to voluntarily submit personally identifiable information about you. Examples of this personally identifiable information include, but are not limited to, your name, e-mail address, country of residence, etc.

We intend to continue improving the content and functionality of our website. Therefore, we may collect information about how you in particular use this website through the use of cookies (and other similar technologies) (see below). We may also monitor customer traffic patterns and site usage to help us to improve the design and layout of our site and to personalize your experience by tailoring the content you see to optimize your user experience. We may also perform statistical analysis on our members’ accounts to determine, among other things, how many of them are active, how frequently they are used and how many of our other websites you are registered with.

In order to use certain functionalities of an MGL website, such as the Support360TM website, you will be asked to voluntarily submit sensitive personal information, for example, information relating to your health or your personal or family medical history. You are not required to provide this information and, if you do not want to do so, you may simply not use that website, webpage, or functionality. By providing us with this information, however, you consent to us processing your sensitive personal data for the purposes set out in this Privacy Policy and any collection notice provided.

We may also obtain information about your opinions if, for example, you send us feedback, or ask us questions.

We may also, occasionally, receive information about you from other sources (such as third parties or other Myriad companies) which we will add to the information we already hold about you in order to help us improve and personalize our service to you.

If you provide us with information about another person, e.g., a family member of yours, you confirm that they consent to the processing of their personal data/information by us, including sensitive personal data, and that you have informed them of our identity and the purposes (as set out in this Privacy Policy) for which their personal data/information will be processed.

We will not sell, rent, or loan to any third parties any personal data/information without your prior and explicit consent. Your consent may always be revoked at a later date. If consent is revoked, MGL may not be able to carry out certain requests made by you. MGL will, where practicable, inform third parties to which your personal data/information have been transferred of your withdrawal of consent.

We may disclose personal data/information in order to comply with a legal or regulatory obligation, or in response to a non-mandatory request for information made by a governmental or state body.

You consent to our transferring your information to countries or jurisdictions which do not provide the same legal level of data protection as your home country. If we do make such a transfer, we will make reasonable efforts to ensure that your information is appropriately protected while in transit and while in the destination country.

We will keep your data only for as long as you authorize or as long as is reasonably needed for the purposes set forth in this Privacy Policy and in accordance with any applicable legal or ethical reporting or documentation retention requirements.


Website Submissions

One of the functionalities of MGL’s Support360 website is the ability for users to submit and share their own stories regarding hereditary cancer, hereditary cancer testing, cancer survival, etc. You will have the option to voluntarily submit a description of your hereditary cancer story, which will then be available for viewing by any user of the Support360 website.

Before submitting your story, you will be asked to acknowledge and agree to separate terms governing our use of the content you submit. Generally speaking, these terms will (1) authorize MGL to use or disclose any protected health information you may submit and (2) assign to MGL any rights you may have in the content (e.g., media) you submit, thus allowing MGL to use or publish this content in any way and for any purpose.

Opting out of further communications from us

If you have elected to receive information about our products or services, or those of other Myriad companies, and you wish to opt out of receiving such information, then you can do so by sending an e-mail to contactus@myriad.com. You should clearly state on all communications: your name, username (if any), registration details (if any) and the name of this website.

How we protect your information

It is our policy to protect your account information against unauthorized access or release. All the information you provide to us is handled through a Secure Socket Layer (“SSL”). SSL is a leading Web technology that encrypts your account information. Please exercise caution when sending sensitive information via e-mail, as e-mail messages do not have the security features that are built into our website.

In addition, we have procedures that limit MGL employees’ and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Use of cookies

Below is a summary of our use of cookies, for a fuller explanation of what a cookie is please visit http://en.wikipedia.org/wiki/HTTP_cookie.

In general terms, cookies are small text files which are sent to your web browser and stored on your computer’s hard disk. Cookies act as a memory for a website, allowing that website to remember your computer on your return visits. This is particularly important for websites that require you to sign in as it speeds up your access. We use both session cookies (which exist only until you close your web browser) and persistent cookies (which exist for a longer, specified period of time).

Some of our advertising banners may send a cookie to your hard disk (whether or not you click the banner). If you subsequently visit the advertised website we will know that you have seen our banner. This allows us to keep track of the success rates of such banners.

We also include web beacons (also known as clear GIFs or web bugs) in our emails to track the success of our marketing campaigns. This means that if you open an email from us and click an embedded link, we can see which pages of the site you visit. Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened your email. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies below. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your computer or other access device; but we will not identify you as an
individual because this information is aggregated.

The majority of web browsers accept cookies, but you can usually change the web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your hard disk. However, please be aware that, if you refuse or disable cookies, some of the website’s functionality may be lost.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names username@mysupport360.com or username@www.mysupport360.com. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at http://en.wikipedia.org/wiki/HTTP_cookie .

Agents and Service Providers

We sometimes employ other companies and individuals to perform functions on our behalf. They may need access to your personal information in order to perform their functions. However, they may not use your personal information for any other purpose.


Our website is directed at an adult audience (such as healthcare professionals, investors and individuals seeking information about MGL and healthcare products). We do not knowingly collect information from or about children. By using this website you confirm that you are not under the age of 18.

Improper conduct

We may use the information we gather and/or receive about you to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardizes the provision of a website of a Myriad company and we may disclose such information to third parties (such as the police) for these purposes.

Access and corrections

If we process personal information about you, then you have a right under data protection law to request access to that personal information (for which we may charge a small fee). You also have a right to require any inaccuracies in your information to be corrected free of charge. You can ask us to modify any details which are inaccurate by sending an e-mail to contactus@myriad.com.

Please state your name, username (if any), registration details (if any) and the name of this website clearly on all communications.

Other information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although it will still only be used in accordance with this Privacy Policy.

For quality control and training purposes, we may monitor or record your communications with us.

How to contact us

If your personal details change, if you change your mind about any of your marketing preferences or have any feedback and questions on this Privacy Policy please send an e-mail to support360.com.

References above to “we”, “us” and “our” are references to Myriad Genetic Laboratories, Inc. References above to “Myriad companies” are references to Myriad Genetics, Inc. and its affiliates (including, but not limited to, Myriad Genetic Laboratories, Inc.).